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TERMS & CONDITIONS

BY KATURA ADVENTURE

Before embarking on your unforgettable journey with us, it’s important to understand the terms that ensure a smooth and enjoyable experience for everyone. This page outlines the policies, responsibilities, and guidelines that apply when booking and participating in our tours.

We’ve kept things clear and straightforward because we value transparency and your trust. Please take a moment to review these details carefully. By booking with Katura Adventure, you agree to these terms, so let’s make sure we’re all on the same page as we set off on an adventure of a lifetime!

If you have any questions or need further clarification, don’t hesitate to reach out—our team is here to help.

TERMS & CONDITIONS

Your reservation with us confirms that you have read, understood and agreed to our all terms and conditions. Should the participant have any questions to the above policies, please contact us for detailed information and consultation prior to booking the tour. We will reserve the rights of final interpretation to all the published information, terms, conditions and policies.

  • Before make a reservation, please ask our customer service for availability our schedule.
  • Description and tour limitations base on the brochure/itinerary of us has been read and understood prior to booking the trip.
  • If you want to see the boat picture, our customer service will send you the boat picture for your trip before make reservation.
  • If the reserved boat have something problem with engine or other parts, we will inform you and offering you the same type of the boat, base on the price which being paid to us.
  • Not recommended for pregnant women, infant (0-2 years old) and who have sea sick.
  • ID Card Number and/or Valid passport number required to make clearance pass document to master harbor.
  • Age recomendation for Open Trip package from 6 to 50 years old.
  • The cabin room for Open Trip arranged according to the order of the clients reservation.
  • Each participant agreed to be recorded and photographed during the trip and we has the right to use it for the purposes of social media content for promotion of trips.

DEPOSIT & CANCELLATION

  • Deposit for booking the trip is 30% until 50% from total price and non-refundable, non-changeable and non-transferable under any circumstance.
  • The rest payment should be made 7 days before trip departure.
  • Cancellation due to Force Majeure (natural disasters, bad weather, riots, disease outbreaks, government regulations, and other coercive conditions), the trip can be changed / canceled and there is no refund to participants for facilities that are not used or impose any losses / inconvenience to the organizer. (Force Majeure: an event that occurs beyond human ability and cannot be avoided so that an activity cannot be carried out properly)
  • Reschedules only be made once and no later than 1 month before the initial schedule
  • We reserves the right to cancel a trip for other reasons that are unavoidable (like Engine Problem, etc.) and will inform the customer at the earliest possible date.
  • We shall arrange replacement the boat as an alternative solutions base on the price which being paid to us. If we fail to provide the replacement as conduct, we will full refund the payment we have received.

DISCLAIMER

  • We do not accept any responsibility for any loss or damage during the trip (money, phone, laptop, etc.)
  • We reserves all rights, while respecting the program, to cancel or change the order of visits without notice depending on the Komodo National Park authority, weather, time changing or the closing day of tour sites, etc

DELAY OR ABSENCE

  • If the participant arrives late or is absent on the day of departure for any reason, the entire travel package is not refundable, not changeable, not transferable.
  • If the participant fails to comply with the indication of the guide to gather at the meeting point in time during the trip, the participant will be responsible for any additional costs and incurred damage.
  • We disclaims any responsibility for the consequences caused by participant if they withdraw the group during the trip.
  • If participant does not show up at the agreed place and time of meet up during the trip, the participant will be responsible for any additional costs and the missed itinerary cannot be recourse or refunded.

Labuan Bajo —
Jl. Pisang Susu, Gorontalo

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